Frequently Asked Questions
Q: What does the support level mean?
The support level indicator on the front of our product box is a simple way to determine how much support a Neo G product will provide. It does not mean that there are differing variations of the same product, but is more of a general guide to show the different support levels across our entire product range. For example our various Knee Supports will have differing support levels as some offer additional features or provide firmer compression.
Q: What does Universal Size mean? Will the support fit me?
Lots of our products are Universally Sized, meaning that they will fit most body types. Most products will have further information on their product page detailing the maximum size that the support will fit up to.
Q: What age are Childrens Supports suitable for?
Children’s supports are designed to be universally sized and should fit most children up to the age of 12 (approximately). Most products will have further information detailing the maximum size that the support will fit up to.
Q: My support doesn’t fit. Can I return it?
We offer a 30 day refund period providing that the product is returned in a re-saleable condition or it is faulty. Please get in touch with your order details to enable us to process your return, refund or replacement.
Q: What are your delivery options?
UK Standard 2nd Class - Delivered by Royal Mail in 3 - 5 working days – FREE
UK 1st Class - Delivered by Royal Mail in 1 - 2 working days - £2.00
UK Express Next Day Delivery (recorded) - Order before 11am for next day delivery (excluding weekends) - £6.00
Europe & ROI Shipping – Europe & ROI (Republic of Ireland) Only - £6.50
International Shipping – Rest of World (apart from UK, Europe and ROI) - £8.50
Q: Do you deliver on a Saturday?
Unfortunately we cannot guarantee a Saturday delivery.
Q: Can I get a discount for my sports team?
If you would like to buy multiple supports for a sporting team please get in touch
Q: Do you ship worldwide?
As well as our UK site we have regional websites in the USA, Canada & Australia which may be able to get products to you quicker depending on your location. European orders can be made through our UK website.
Q: How can I wash my support?
For all our supports please ensure to follow the instructions on the hangtag or product box for proper care. As a general guide always hand wash supports in cold water and leave them to dry flat. Do not expose them to direct heat or tumble dry them.
Q: I’ve got a problem with my knee. Can you offer me some medical advice?
As all bodies and injuries are different, we cannot offer professional medical advice. Always consult your doctor or physiotherapist before using a Neo G product.
Q: Are there any special offers available?
From time to time we offer discount codes to our customers which you will receive via email. For all the latest Neo G offers, products and news be sure to follow us on Twitter or Facebook!